Support Portal

Product Tier Support

This support portal is built from the Varta documentation baseline and routes support by product tier. Select your tier to get setup requirements, setup commands, caveats, and usage requirements.

Choose Your Product Tier

Varta Mini

Mini v1 + Mini v2

Pi Zero + TinySAPi 5 + SDR

Edge deployment setup and startup modes
Heuristic (v1) and I/Q + ML (v2) caveats
MQTT pairing and field usage requirements

Open Mini Support

Varta Pro

Sensor Tier

JetsonI/Q + DF

Pro install and self-test flow
DF/TDOA caveats and calibration dependencies
Deployment requirements for standalone/sensor modes

Open Pro Support

Varta Max

Command Tier

Fusion + UI/APIFleet Ops

Max runtime and operational hardening prerequisites
Multi-sensor deployment and DF/TDOA placement rules
Health and monitoring requirements

Open Max Support

Shared End-User Guide Pack

The following shared guides are part of the support documentation baseline and apply across tiers:

Operator Manual — Day-to-day operation, alert handling, and deployment procedures
Troubleshooting — Common issues, diagnostic steps, and resolution guides
Reflash & Recovery — SD card reflash, firmware recovery, and factory reset procedures
Product Readiness Checklists — Pre-deployment, post-deployment, and periodic maintenance checklists
Result Quality Checks — Detection validation, confidence calibration, and false positive review

Implemented Support Routes

/support/documentation/
/support/documentation/varta-mini/
/support/documentation/varta-pro/
/support/documentation/varta-max/
/support/documentation/operator-manual.html
/support/documentation/troubleshooting.html
/support/documentation/reflash-recovery.html
/support/documentation/readiness-checklists.html
/support/documentation/result-quality-checks.html